1. The service
Foliant is a Shopify app that makes, prints, exports and sends documents for your orders, such as invoices, packing slips, credit notes, quotes, pick lists and labels, and offers related features such as document numbering, PDF delivery, emails to your customers, Peppol e-invoicing, integrations and AI-assisted template editing (“the service”). Which features you can use depends on your plan and any add-ons you buy. The help centre describes how the service works. We improve Foliant continually, so features may change. We won’t remove a core feature of a paid plan during a billing period you’ve paid for without telling you in advance, unless we have to for legal, security or third-party reasons.2. Who can use Foliant
- Foliant is for businesses. You must be able to enter into a binding contract and use Foliant for your business, not as a consumer.
- You need a Shopify store and must keep to Shopify’s terms. If your Shopify store is closed or suspended, Foliant stops working for it.
- The person who installs Foliant confirms they’re authorised to accept these terms for the store. You’re responsible for everyone you let use Foliant through your Shopify admin, and for keeping your Shopify account secure.
3. Plans, trials and billing
- Billed through Shopify. Every charge goes through Shopify’s billing and appears on your Shopify invoice. We never take your card details, and we can’t charge anything you haven’t approved in Shopify.
- Plans. Each plan has a price charged every 30 days and includes certain features and limits, such as a number of printed orders. Current plans and prices are on the Plans page in Foliant and in Plans and pricing. The Free plan has no monthly fee.
- Spending limit. With your plan you approve a spending limit: the most we can charge in 30 days for usage, such as add-ons you buy or use beyond your plan where a feature charges for it. Usage charges never go above it.
- Free trials. Paid plans may start with a free trial, offered once per store. If you don’t cancel or move to Free before a trial ends, the plan’s price is charged from then on.
- Add-ons and one-time purchases. Add-ons (such as Peppol e-invoicing or extra file uploads), AI credits and designs are bought separately, at the price shown when you confirm the purchase. Monthly add-ons renew each period until you remove them; one-time purchases don’t renew.
- Changing plans. Upgrades take effect when you approve them in Shopify. Downgrades, including moving to Free, take effect at your next billing date, or straight away during a free trial. When a plan or add-on ends, the features it included stop, including documents and outputs that depend on them.
- Price changes. We may change our prices. A higher price never applies to you until you approve it in Shopify; you can move to another plan or uninstall instead.
- Taxes. Prices exclude taxes unless stated. Shopify may add applicable taxes to your invoice.
- Refunds. Charges are for the service period or item you bought and aren’t refundable, except where the law requires a refund or we decide to give one. Usage that wasn’t charged before you uninstalled is written off; you don’t owe it.
- Development stores. On Shopify development and partner stores, features are free for building and testing, and charges are test charges. They may not be used to run a live store.
4. Your data and content
- You own your data. Your store’s data, templates, files, branding and other content you put into Foliant (“your content”) remain yours. You give us permission to host, copy, process and display your content only as needed to provide the service to you, to keep it secure and to meet our legal obligations.
- Your customers’ data. For personal data of your customers, you’re the controller and we’re your processor. You’re responsible for having a lawful basis to use it with Foliant, for telling your customers how you use their data, and for the instructions you give through your settings, such as which emails go to whom. The processing terms in our Privacy policy apply.
- Your responsibility for documents. Foliant is a tool. You decide what your documents say and are responsible for them being correct and meeting the rules that apply to your business, such as invoice content, tax rates, VAT treatment, numbering and how long you keep records. Foliant’s tax and legal features help you apply rules you choose; they aren’t tax or legal advice. Check your documents, and ask your accountant when in doubt.
- Keeping your records. Foliant isn’t an archiving service. When you uninstall, your store’s data, including issued invoices, is erased about 48 hours later. Download anything you need to keep before you uninstall: see Cancel your plan or uninstall Foliant.
- Content you upload. You confirm you have the rights to the logos, images, fonts and other files you upload, and that they don’t infringe anyone’s rights or break the law.
5. Emails, Peppol and other features that reach third parties
- Emails to your customers. Emails Foliant sends for you go out under your store’s name, with the content you choose. Send them only to people you’re allowed to email, and keep to anti-spam laws. To protect deliverability, Foliant stops sending to addresses that bounce or report an email as spam.
- Peppol e-invoicing. Peppol is available only in the countries shown in Foliant, through our Peppol access-point provider. You’re responsible for the accuracy of your company’s registration details and of the e-invoices you send. Delivery depends on the Peppol network and on your customer’s access point; we can’t guarantee that every e-invoice is delivered or accepted.
- Integrations. When you connect another service, such as webhooks to your own systems or Shopify Flow, Foliant sends the data you configure to it. That service’s own terms apply, and you’re responsible for where you send data.
6. AI features
Some features use artificial intelligence, such as Describe a change and Match your current invoice. AI output can be wrong or incomplete. Review every change and preview your documents before you use them; you remain responsible for them. Don’t upload content you’re not allowed to share with our AI provider. How AI inputs are handled is described in the Privacy policy. AI features may be limited by credits, plan or availability.7. Designs
Designs you buy in Foliant give you a non-exclusive, non-transferable licence to use that design for your own store’s documents while Foliant is installed. You may change it for your store, but you may not resell, share or redistribute it, or use it outside Foliant.8. Acceptable use
You agree not to:- break any law, or use Foliant to send unlawful, fraudulent, misleading or harmful content, including false invoices or documents meant to deceive;
- send spam or emails to people who haven’t agreed to receive them where consent is required;
- upload malware, or try to break into, overload, disrupt or test the security of Foliant or the systems it uses, without our written permission;
- copy, resell, sublicense or rent the service, or use it to build a competing product;
- reverse-engineer the service, except where the law allows it despite this restriction;
- get around plan limits, billing, usage caps or trial rules, for example by repeatedly reinstalling; or
- use Foliant in a way that infringes others’ rights or harms other users.
9. Our intellectual property
Foliant, its software, templates, designs, documentation and brand belong to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use Foliant for your store while these terms apply. Nothing in these terms transfers ownership of Foliant to you. If you send us feedback or ideas, we may use them freely, without any obligation to you.10. Third-party services
Foliant runs inside Shopify and relies on other providers, such as hosting, email, Peppol and AI providers, listed in our Privacy policy. We aren’t responsible for third-party services’ own failures, changes or terms, but we choose our providers with care and will work to limit the effect of their problems on you.11. Availability and support
We work to keep Foliant available and reliable, but we don’t promise it will be uninterrupted or error-free. We may need to pause it for maintenance, security or reasons beyond our control. Support is available through the help centre, the in-app chat and . We aim to reply promptly but don’t guarantee a response time unless we agree one in writing.12. Ending this agreement
- You can stop at any time by uninstalling Foliant from your Shopify admin. Uninstalling cancels your subscription in Shopify.
- We may suspend or end your use of Foliant if you seriously or repeatedly break these terms, don’t pay what you owe, use Foliant unlawfully, or if we have to for legal or security reasons. Where reasonable, we’ll warn you first and give you a chance to fix the problem. We may also stop offering Foliant altogether; if we do, we’ll give you at least 30 days’ notice, except where that isn’t possible.
- When it ends, your right to use Foliant stops, and your data is erased as described in our Privacy policy. Sections that by their nature should continue, such as payment for charges already due, intellectual property, disclaimers, limitation of liability and governing law, continue to apply.
13. Disclaimers
Foliant is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties not stated in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don’t warrant that documents made with Foliant meet the legal or tax requirements of any country; that’s for you to check.14. Limitation of liability
To the extent the law allows:- we aren’t liable for indirect, incidental, special or consequential losses, or for loss of profit, revenue, business, goodwill or data, even if we were told they might happen;
- we aren’t liable for the content of your documents, for tax or legal consequences of how you use them, or for losses caused by third-party services, your settings or your instructions; and
- our total liability for all claims arising from or relating to Foliant or these terms is limited to the amount you paid us for Foliant in the 12 months before the event that gave rise to the claim.
15. Indemnity
You’ll defend and compensate us against claims, losses and costs brought by third parties arising from your content, your documents, the emails and e-invoices you send through Foliant, or your breach of these terms or the law, to the extent they’re caused by you.16. Changes to these terms
We may update these terms. We’ll change the date at the top, and if a change is significant, we’ll tell you in Foliant or by email before it takes effect. If you keep using Foliant after a change takes effect, the new terms apply; if you don’t agree, uninstall Foliant.17. General
- Governing law and disputes. These terms are governed by the laws of the place where Iforiti is established, without regard to conflict-of-law rules, and its courts have jurisdiction, unless the law where your business is based gives you a right to bring proceedings there. Before starting proceedings, both sides will try in good faith to resolve a dispute by contacting each other.
- Entire agreement. These terms, together with the Privacy policy and the prices you approve in Shopify, are the whole agreement between us about Foliant.
- Severability. If part of these terms can’t be enforced, the rest still applies.
- No waiver. Not enforcing a right straight away doesn’t mean giving it up.
- Assignment. You may not transfer these terms without our consent. We may transfer them to a business that takes over Foliant, under the same terms.
- Events beyond our control. We aren’t responsible for delays or failures caused by events we can’t reasonably control.
- Language. If these terms are translated, the English version applies in case of differences.